… but what if it did? There is no doubt, life and business is full of risks. If we […]
Sales
What’s the real question?
I was at a conference this morning where the guest keynote speaker was a cabinet minister and local MP. After a short speech, he asked the audience for questions, some of which were quite point…
When will it be the right time?
You’ve identified a potential new customer, you’ve battled through out of office messages, voicemail and gatekeepers to speak to […]
Is customer service truly at the heart of your business?
I recently had a celebration meal at a top name restaurant in Birmingham and whilst the food was very […]
Content is King – too simplistic?
For years, marketing and SEO specialists have been banging the drum of “Content is King”. Although the dominant search […]
The Two C’s in Success
I had a new experience this week. I was visiting a professional services company who have been a client […]
“She’ll have one in red”
Some experiences are so humiliating that you never forget them. Walking into a car showroom with my husband was […]
Your learning curve- or curves?
We’re probably all familiar with the expression ‘learning curve’. The concept is that in addition to performing our role […]
Productivity = the right mix of quality and quantity
One of the joys of working with owners and managers in small companies is watching the speed and effectiveness […]
Marketing ‘magic’ helps jewellery firm sparkle
The Birmingham Chamber of Commerce today published an article about our work with Tustains Jewellers in Leamington Spa. Sales […]
